Return Policy
At Shigora, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 5 working days from the date of delivery.
✨ Easy Returns Guaranteed
We believe shopping should be risk-free. That's why we've made our return process simple and straightforward.
Eligible Items for Return:
- Products must be unused, unwashed, and unworn
- All original tags and labels must be attached
- Items must be in original packaging with invoice
- No signs of damage, stains, or alterations
- Hygiene seals (if any) must be intact
Non-Returnable Items:
- Undergarments and intimate wear (for hygiene reasons)
- Customized or personalized products
- Products marked as "Final Sale" or "Non-Returnable"
- Items purchased during special sales (unless defective)
- Accessories without original packaging
How to Return Your Order
Follow these simple steps to initiate your return:
Exchange Policy
Want a different size or color? We offer hassle-free exchanges subject to product availability.
Exchange Process:
- Contact us within 5 working days of delivery
- Specify the item you want to exchange and your preferred replacement
- We'll check availability and arrange the exchange
- Return the original item as per our return process
- Your replacement will be shipped once we receive the returned item
💡 Pro Tip
Size exchanges are processed faster! Make sure to check our size guide before ordering.
Refund Policy
Once your return is received and inspected, we'll send you an email notification about the approval or rejection of your refund.
Refund Details:
- Refunds are processed within 7-10 working days after receiving your return
- Money will be credited to your original payment method
- Bank processing may take additional 3-5 business days
- You'll receive an email confirmation once refund is initiated
- Shipping charges are non-refundable (unless product was defective)
⚠️ Important
Partial refunds may be granted for items with obvious signs of use, missing tags, or not in original condition.
Damaged or Defective Products
We take quality seriously. If you receive a damaged, defective, or wrong product, we'll make it right immediately.
What to Do:
- Contact us within 48 hours of delivery
- Provide clear photos of the defect or damage
- Include your order number and product details
- We'll arrange a free pickup and send a replacement or full refund
✅ 100% Quality Guarantee
For defective or damaged items, we cover all return shipping costs and provide priority processing.