Frequently Asked Questions

Standard shipping takes 3-7 business days within India. Express shipping delivers in 1-3 business days. Shipping time may vary based on your location.

Currently, we only ship within India. We're working on expanding our services internationally. Stay tuned for updates!

Once your order ships, you'll receive a tracking number via email and SMS. You can track your package using this number on our courier partner's website.

We offer a 5 working day return policy from the date of delivery. Items must be unused, in original condition with all tags attached. Contact us to initiate a return.

To exchange a product, contact our support team within 5 working days of delivery. We'll arrange a pickup and send you the replacement item once we receive the original product.

For defective or incorrect items, we cover return shipping. For size/color exchanges or change of mind, return shipping is the customer's responsibility.

Yes, all Shigora bags are crafted from premium quality genuine leather with attention to detail and superior craftsmanship.

Keep your bag away from water and direct sunlight. Clean with a soft, dry cloth. Use leather conditioner occasionally to maintain its quality. Store in a dust bag when not in use.

We accept all major credit/debit cards, UPI, net banking, and digital wallets like Paytm, PhonePe, and Google Pay. Cash on Delivery is available for select locations.

Yes, absolutely! We use industry-standard SSL encryption to protect your payment information. Your card details are never stored on our servers.

Click on 'Sign Up' at the top right corner. Enter your email and create a password. You can also sign up using your Google or Facebook account.

Contact us immediately if you need to modify your order. If it hasn't been processed yet, we'll do our best to accommodate your request.