Shipping Policy

Delivery availability depends on your destination and courier serviceability. Enter your complete address and PIN code at checkout to check the shipping options available for your order.

If your address is not accepted or no shipping option appears, contact Shigora before placing an order.

Order processing is the time needed to prepare your purchase before it is handed to the courier. This is separate from the time the courier takes to deliver your parcel.

Refer to the processing information provided with your order. If you need your purchase for a specific occasion, contact us before ordering to check the available timeline.

Refer to the delivery estimate provided for your order. Delivery timing can vary by destination, courier availability and local conditions.

Weather, public holidays, transport disruptions or other operational delays may affect an estimated arrival date. If your parcel has passed its expected delivery date, contact us with your order number so we can help check its status.

Review the shipping charge and final order total at checkout before completing your purchase.

If a free shipping offer applies, check its eligibility requirements, including any minimum purchase amount or location restrictions. The applicable shipping amount should be reflected in your checkout total.

Check your shipping confirmation or order status page for tracking details, where available. Tracking updates may not appear immediately after a parcel is handed to the courier.

If you cannot locate your tracking information or the tracking status appears unchanged beyond the expected delivery window, contact us with your order number.

Please provide a complete delivery address, including your house or flat number, building or street, locality, city, state, PIN code and a reachable phone number.

If you notice an error after ordering, contact us immediately with your order number and corrected details. Our ability to update the address depends on the stage of processing and dispatch. An address change is confirmed only after our team acknowledges it.

If the courier cannot complete delivery, check the tracking page for the stated reason and any available next steps. Keep your phone reachable and check for delivery communications.

If the parcel is being returned to the sender, contact Shigora to discuss the options available for your order. Any applicable redelivery arrangements or charges will need to be confirmed before proceeding.

If tracking shows delivered but you have not received your parcel, check whether someone at your address or building reception accepted it. If you still cannot locate it, contact us promptly with your order number.

If your item arrives damaged, incomplete or incorrect, share a description of the issue and clear photographs where possible. Keep the item and packaging while we review the issue and advise you on the next steps.

For return eligibility and the process for requesting a return or refund, please refer to our Returns & Refund Policy.

For a cancellation request, contact us as soon as possible. Available options depend on your order status and the applicable cancellation terms. Sending a request does not itself confirm cancellation.