Exchange & Return Policy

7-Day Replacement Policy

We offer a hassle-free 7-day replacement guarantee from the date of delivery for bags that are damaged, defective, or not as described.

Eligible for Replacement:

• Bag received is physically damaged (torn, broken zippers, straps, handles)
• Manufacturing defects (stitching issues, hardware problems)
• Wrong product delivered (different bag/color/size from order)
• Missing parts or accessories (straps, dust bag, tags)
• Bag not matching the description or images on website
• Dead on Arrival (DOA) - Severe quality issues visible on opening
• Color mismatch or print defects

Replacement Process:

1. Report Issue: Contact us at support@shigora.com within 7 days of delivery
2. Provide Details: Share your order number, bag details, and clear photos/videos showing the issue from multiple angles
3. Video Unboxing: If available, share unboxing video (helps faster approval)
4. Verification: Our quality team will verify your request within 24-48 hours
5. Free Pickup: Once approved, we'll arrange free reverse pickup at your doorstep (zero shipping charges)
6. Quality Check: Returned bag undergoes inspection at our warehouse
7. Replacement Dispatch: New bag dispatched within 3-5 business days after pickup

Conditions for Replacement:

• Bag must be in original packaging with all tags, labels, and price stickers intact
• Bag should not show signs of usage beyond initial inspection/trial
• Original invoice/bill must be provided
• All accessories (dust bag, extra straps, keychains, warranty card) must be included
• No physical damage caused by customer misuse or mishandling
• Bag should be unused and in the same condition as received

3-Day Return Policy

Returns are accepted within 3 days of delivery for non-defective bags if you change your mind.

Eligible for Return:

• Change of mind (size, color, design not suitable)
• Bag doesn't match your outfit/style preference
• Ordered wrong bag by mistake
• Accidental duplicate order
• No longer needed or changed requirements
• Bag looks different than expected (non-defective)

Return Process:

1. Initiate Return: Log into your account → My Orders → Click "Return" button OR email us at support@shigora.com
2. Select Reason: Choose the reason for return from dropdown options
3. Upload Photos: Add clear photos of the bag from all angles
4. Schedule Pickup: Choose a convenient pickup date and 3-hour time slot
5. Package Securely: Place bag in original packaging with all accessories, tags intact
6. Handover to Courier: Our delivery partner will pick up from your address
7. Quality Check: Bag undergoes strict inspection at our warehouse
8. Refund Processing: Refund initiated within 7-10 business days after quality approval

Conditions for Return:

• Bag must be completely unused, with NO signs of usage
• All original tags, labels, and MRP stickers must be intact and attached to the bag
• Original packaging/box should be undamaged and clean
• All accessories must be included (dust bag, straps, keychains, warranty card, invoice)
• Bag should not have any stains, marks, odor, scratches, or signs of wear
• No alterations or modifications made to the bag
• Return request must be initiated within 3 days of delivery date

Refund Policy

Refund Methods:

• Credit/Debit Card: Refund to original card within 7-10 business days
• UPI/Wallets: Refund to original UPI ID or wallet (GPay, PhonePe, Paytm)
• Net Banking: Refund to original bank account
• Cash on Delivery: Refund via bank transfer (NEFT/IMPS) - Please provide bank account details
• Store Credit: Optional instant store credit for future purchases with 5% bonus (available on request)

Refund Timeline:

Refund Amount Calculation:

• Product Price: Full refund of bag amount paid
• Shipping Charges: Non-refundable (except for wrong/defective products)
• Return Shipping Fee: ₹99 deducted for non-defective returns (Change of mind)
• COD Charges: Non-refundable if product was already delivered
• Discounts/Coupons: Proportional refund if partial return of multi-bag order
• Gift Wrapping Charges: Non-refundable

Partial Refunds:

Partial refunds may be issued in the following cases:

• Bag returned without original packaging/dust bag
• Missing accessories (straps, keychains, warranty card)
• Bag shows minor signs of usage or trial beyond normal inspection
• Damaged, removed, or missing tags/labels
• Minor stains, marks, scratches, or signs of wear
• Delayed return (beyond quality standards)

Exchange Policy

We offer exchanges for size, color, or design changes within 3 days of delivery for bags.

Exchange Eligibility:

• Wrong size ordered (want smaller/larger bag)
• Different color preference (same design)
• Different design of similar price range
• Bag must be in unused, original condition with all tags
• Exchange available only if desired bag is in stock

Exchange Process:

1. Initiate Exchange: Email us or submit exchange request through your account
2. Select New Bag: Choose the desired size/color/design you want
3. Check Availability: Our team will confirm stock availability within 24 hours
4. Free Pickup: We arrange free pickup of original bag from your address
5. Quality Verification: Original bag undergoes QC check at warehouse
6. New Bag Dispatch: Once approved, new bag dispatched within 3-5 business days
7. Delivery: Receive your new bag within 7-10 business days total

Price Difference Handling:

• Higher Price Bag: Pay the difference amount + ₹50 processing fee before new bag dispatch
• Lower Price Bag: Price difference refunded to original payment method or store credit issued
• Same Price Bag: No additional charges - completely free exchange!

Exchange Limitations:

• Only one exchange allowed per order
• Exchange not available for customized/personalized bags
• Sale/clearance items cannot be exchanged
• Exchange subject to stock availability
• If second bag is also unsatisfactory, only refund will be issued (no second exchange)

How to Request Return/Replacement/Exchange