Frequently asked questions

Start with what you carry every day and how you prefer to wear your bag. Compare the dimensions, compartments and carrying options shown on the product page with your needs.

If you are shopping for a particular occasion or need space for a specific item, contact us with the product name and your requirements before ordering.

Please check the selected product's description for what is included with your purchase. A matching pouch or other accessory should only be expected when it is specifically listed as included.

If you are unsure about an item shown in a photograph, contact us before placing your order.

Refer to the description and specifications on the individual product page. Details can differ between styles, so check the exact bag you intend to purchase.

If a measurement or material detail you need is missing, contact us with the product name for clarification.

Colours may appear slightly different depending on photography lighting, your screen settings and the light in which you view the bag.

If you are choosing a bag to match a specific outfit or colour, contact us before ordering to discuss the shade.

Open the product page, select your preferred available option and add it to your cart. Review your items, then proceed to checkout and enter your contact and delivery details.

Check your address, PIN code and final order total before completing payment.

The payment methods available for your order are displayed at checkout. Please select from the options shown when completing your purchase.

If cash on delivery is available for your order, it will appear as an option at checkout.

If you have a discount code, enter it in the discount field at checkout and apply it before completing your order. Confirm that the reduction appears in your order total.

Check the offer's validity, eligible products and any minimum order requirement. Combining offers depends on the terms of each promotion.

Contact us as soon as possible with your order number and the change you would like to make. Whether a change or cancellation is possible depends on the order's processing status and the applicable store policy.

A request is not confirmed until our team has reviewed it and responded.

Refer to the shipping information provided for your order and our Shipping Policy for delivery estimates. Timing can vary by delivery location and courier service.

If you need your bag for a specific date, contact us before ordering to check the available information.

Check your shipping confirmation or order status page for tracking information, if available. Courier updates may take time to appear after a parcel has been handed over.

If you cannot find your tracking details, contact us with your order number.

Contact us immediately with your order number and the complete corrected address, including your PIN code and phone number.

Address changes depend on whether the order has already been processed or dispatched. Please wait for confirmation from our team.

Please review our Returns & Refund Policy for eligibility, request deadlines and any conditions that apply to your purchase.

Contact us with your order number and reason for the request before sending an item back, so we can explain the applicable process.

Contact us promptly with your order number, a description of the issue and clear photographs of the item and packaging.

Keep the item and its packaging while the issue is reviewed. Our team will advise you on the next steps under the applicable policy.

Follow any care instructions supplied with your specific bag. Avoid overloading it, prolonged exposure to direct sunlight and contact with harsh cleaning products.

Cleaning methods depend on the material. If you are unsure which method is suitable, contact us before using water, cleaners or conditioners.

Use the contact details listed on our website. For an existing order, include your order number and the email address or phone number used at checkout so we can locate it.

For product questions, include the product name or page link and the detail you would like to confirm.