Returns & Exchanges

01 · DAMAGED ITEMS

Returns are accepted for damage only.

If your Shigora item arrives damaged, email support@shigora.com within 2 days of delivery to report the issue.

Once we review your request and confirm that the damage claim is valid, you may choose a refund for the damaged item or a replacement. Our team will explain the next steps after approval.

02 · REPLACEMENTS

Not your colour? Not the right fit?

You can request a replacement if you do not like the colour of your bag or if your laptop does not fit properly. Please inform us within 2 days of delivery.

• Colour preference: Tell us which colour you received and which colour you would prefer.
• Laptop fit: Share your laptop model or dimensions and explain the fit issue so we can help identify a suitable option.

These requests are eligible for a replacement, rather than a refund. Our team will confirm the available replacement options and arrangements with you.

03 · START YOUR REQUEST

Send us the details.

Email support@shigora.com within 2 days of receiving your order. To help us review your request, please include:

1. Your order details Order number, name, contact number and delivery date.
2. The reason for your request Tell us whether the item is damaged, the colour is not suitable or your laptop does not fit properly.
3. Helpful photographs For a damage claim, share clear photos showing the issue and the packaging, where possible.
4. Your preferred resolution For damage, tell us whether you prefer a refund or replacement. For colour or fit concerns, tell us which replacement you would like.

04 · WHAT HAPPENS NEXT

Review, confirmation and resolution.

Our team will review the details you provide and may contact you for additional information. A request is confirmed only after we have reviewed it and communicated the outcome.

For an approved damage claim, we will arrange the agreed refund or replacement. For an eligible colour or laptop-fit request, we will confirm the replacement arrangements.

Please contact us before sending an item back. Keep the item and its packaging available while your request is being reviewed, and follow the return or exchange instructions shared by our team.