Help Center

Browse our collection of bags, select the product you like, choose colour and quantity, then click "Add to Cart". When you're ready, click the cart icon and proceed to "Checkout". Enter your shipping address, contact details, and select a payment method. Review your order and complete the payment. You'll receive an order confirmation email and SMS immediately with your order number and summary.

Yes, you can checkout as a guest without creating an account. However, creating an account allows you to track orders easily, save addresses for future purchases, view order history, and receive updates on new arrivals and offers.

We accept a wide range of payment methods for your convenience:

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Credit Cards (Visa, Mastercard, RuPay, American Express)
• Debit Cards (Visa, Mastercard, RuPay)
• Net Banking (all major Indian banks)
• Wallets (Paytm, Mobikwik, Freecharge, etc.)
• Cash on Delivery (COD) for select pin codes
• EMI options on eligible credit cards

Available payment options will be displayed at checkout based on your order value and location.

COD availability depends on your delivery pin code and order value. During checkout, enter your delivery address — if COD is available for your location, it will appear as a payment option. Some remote areas or very high-value orders may not be eligible for COD due to courier partner restrictions.

If your payment failed (money deducted from your account) but you received an order confirmation, don't worry. In most cases, the amount will be automatically reversed to your source account within 5–7 business days. If you don't see the refund after 7 days, contact your bank with the transaction reference number. You can also write to us at Support@shigora.com with your order number and payment screenshot — we'll help coordinate with the payment gateway.

First, check your spam or promotions folder in your email inbox. Sometimes confirmation emails land there. Also verify the email address you entered during checkout. If you still can't find the confirmation, contact us immediately at Support@shigora.com or on WhatsApp with:

• The email address and phone number used
• Payment transaction ID or screenshot
• Date and time of order

We'll trace your order in our system and resend the confirmation or help complete the order if it wasn't recorded.

We process orders quickly to ensure fast delivery. If you need to make changes, contact us immediately at Support@shigora.com or on WhatsApp with your order number and requested changes. We'll try our best to accommodate modifications if the order hasn't been dispatched yet. Once the order is handed to the courier, address changes may not be possible, but we can request the courier to update delivery instructions where feasible.

Yes, you can request cancellation by contacting us at Support@shigora.com or on WhatsApp with your order number. If the order hasn't been dispatched, we'll cancel it and initiate a full refund (if prepaid) or simply cancel the COD order. If the order is already dispatched, we'll request you to refuse delivery when the courier arrives, and the package will be returned to us. Once we receive the return, we'll process your refund.

During checkout, you'll see a field labeled "Discount code" or "Gift card". Enter your code there and click "Apply". The discount will be reflected in your order total. Please note:

• Discount codes are case-sensitive
• Some codes may have minimum order value requirements
• Certain codes may be applicable only to specific products or collections
• Only one discount code can be used per order
• Discount codes cannot be combined with other ongoing offers unless specified

If your code isn't working, check the terms and conditions of the offer or contact us for assistance.

Yes, we offer No-Cost EMI and regular EMI options on eligible credit cards from major banks. EMI availability depends on your card issuer, order value, and bank policies. At checkout, if your card is eligible for EMI, you'll see EMI options displayed. Interest charges (if any) and tenure options will be shown before you confirm the payment. Please check with your bank for specific EMI terms and conditions.

Double charges are rare but can happen due to payment gateway errors or network issues. In most cases, one transaction will fail and the amount will be automatically reversed within 5–7 business days. If you see two successful charges for the same order, contact us immediately at Support@shigora.com with:

• Order number
• Both transaction IDs
• Bank statement or payment screenshots

We'll coordinate with the payment gateway and ensure the duplicate amount is refunded to you promptly.

Once the order is dispatched, the address is already printed on the shipping label. However, you can still contact us and we'll request the courier partner to update delivery instructions or redirect the package to a nearby hub. This is subject to the courier's policies and may not always be possible. For best results, ensure the address is correct before placing the order. If you're moving or unavailable at the original address, you can also request the courier to hold the package at their local office for pickup.

For regular customers, there's no strict limit on quantity. However, during high-demand periods or for newly launched products, we may impose purchase limits to ensure fair availability for all customers. If you're placing a bulk order (10+ units of the same product), we recommend contacting us at Support@shigora.com beforehand. We can check inventory availability and may offer special pricing for corporate or bulk purchases.

Currently, Shigora ships only within India. We do not offer international shipping at this time. If you're an NRI or overseas customer interested in our products, you can use a parcel forwarding service based in India, or reach out to us — we may be able to assist with special arrangements on a case-by-case basis.

We ship to most pin codes across India, including metro cities, tier-2 and tier-3 towns. Our courier partners cover a vast network, but some remote or restricted areas (certain defence zones, islands, or high-altitude regions) may not be serviceable. You can check delivery feasibility by entering your pin code at checkout — if we can deliver, you'll see estimated delivery timelines and available shipping methods.

We offer free standard shipping on most orders across India. For very small order values or certain remote locations, a nominal shipping fee may apply. Any applicable shipping charges will be clearly displayed at checkout before you make the payment. We occasionally run promotions with free shipping on all orders — keep an eye on our homepage and newsletters for such offers.

Delivery timelines vary based on your location:

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Pune, Kolkata): 2–4 business days
• Tier-2 cities and major towns: 3–6 business days
• Tier-3 towns and remote areas: 5–10 business days

These are estimated timelines and may vary during festivals, sale periods, or due to unforeseen circumstances like weather disruptions. You'll receive a tracking link once your order is dispatched, which will show real-time delivery status.

Currently, we offer standard shipping across India. Express or same-day delivery is not available at this time. However, for customers in select metro cities, we're piloting faster delivery options with local courier partners. If express delivery is available for your pin code, it will be shown as an option at checkout. We're working on expanding faster delivery coverage in the future.

Once your order is dispatched from our warehouse, you'll receive a shipping confirmation email and SMS containing your tracking number (AWB) and a link to track your package. You can:

• Click the tracking link in the email/SMS
• Visit our Track Order page and enter your order number or AWB
• Go to the courier partner's website and enter the AWB number directly

Tracking information typically updates within 24 hours of dispatch. If your tracking status hasn't updated for more than 48 hours, contact us and we'll check with the courier.

"Out for delivery" means the package is with the local delivery agent and should be delivered by end of day. Sometimes deliveries get delayed due to traffic, high volume, or the agent's route. If you don't receive your order by 8 PM on the expected delivery date, contact the courier's local office (number usually available in tracking details) or write to us at Support@shigora.com. We'll follow up with the courier and ensure delivery is completed the next business day.

This can be concerning, but don't worry — we'll help you locate your package. First:

• Check with neighbours, building security, reception, or family members
• Look around your premises (sometimes couriers leave packages in a safe spot)
• Check if the courier left a delivery attempt card with instructions

If you still can't find it, contact us immediately at Support@shigora.com or on WhatsApp with your order number. We'll initiate an investigation with the courier partner. In most cases, the package is found within 24–48 hours. If it's confirmed lost, we'll send a replacement or process a full refund, whichever you prefer.

No, Shigora does not charge any extra delivery fees beyond what was shown at checkout. Our courier partners are also instructed not to collect any additional charges from customers. If a delivery agent asks for extra payment, politely refuse and contact us immediately at Support@shigora.com with the courier name, AWB number, and details of the incident. We'll escalate this to the courier company and ensure it doesn't happen again.

Once the order is dispatched, we cannot guarantee specific delivery dates or time slots. However, you can:

• Use the tracking link to see if the courier offers delivery preferences
• Contact the courier's local office to request a specific day
• Ask a neighbour or building security to accept the package on your behalf

If you know you'll be unavailable on the expected delivery date, inform us in advance and we'll add a delivery note to your order. For high-value orders, the courier may require a signature, so ensure someone is available to receive the package.

If no one is available to receive the package, the courier will typically make 2–3 delivery attempts on different days. After failed attempts, the package may be held at the local courier office for pickup or returned to us. To avoid this:

• Provide an alternate contact number (office, neighbour) during checkout
• Use the tracking link to reschedule delivery if the courier offers this option
• Request the courier to leave the package with building security (if allowed)

If the package is returned to us due to failed delivery, we'll contact you to arrange re-shipping (additional charges may apply) or process a refund (minus shipping costs).

We work with multiple reputed courier partners to ensure reliable delivery across India, including:

• BlueDart
• Delhivery
• Ecom Express
• Xpressbees
• Shadowfax
• India Post (for remote areas)

The courier assigned to your order depends on your location, package size, and serviceability. You'll know which courier is handling your order once you receive the shipping confirmation with tracking details.

Yes, all shipments are insured against loss or damage during transit. If your package is lost or damaged while in the courier's custody, we'll file an insurance claim and ensure you receive a replacement or full refund. You don't need to do anything extra — this coverage is automatic for all orders.

Currently, our system allows only one shipping address per order. If you want to send products to multiple addresses (for example, gifts to different people), you'll need to place separate orders for each address. You can use the same payment method and account for all orders. If you're placing a large multi-address order (corporate gifting, wedding favors, etc.), contact us at Support@shigora.com — we can help streamline the process and may offer bulk discounts.

We generally do not ship to PO Box addresses as our courier partners require a physical delivery address. For APO (Army Postal Service) or defence addresses, shipping depends on courier serviceability to those zones. You can try entering the address at checkout — if it's accepted, we can deliver. Otherwise, consider using a friend or family member's civilian address for delivery.

If you receive a damaged package:

• Do not accept the delivery if the damage is visible from outside — mark it as "damaged" and refuse acceptance
• If you've already accepted it, take clear photos of the outer packaging, inner packaging, and damaged product
• Contact us within 24 hours at Support@shigora.com or on WhatsApp with photos and your order number

We'll arrange a replacement or refund based on your preference. Damaged shipments are covered under our insurance, so you won't incur any extra charges.

We want you to love your Shigora purchase. If you're not completely satisfied, we accept returns and exchanges under the following conditions:

• Request must be made within 5 working days (Monday to Saturday, excluding public holidays) of delivery
• Product must be unused, undamaged, and in original condition
• All original tags, labels, and packaging must be intact
• Product must not show signs of wear, tear, or alteration

For detailed terms, please refer to our Exchange & Return Policy page. Certain products (like customized or final sale items) may not be eligible for return — this will be clearly mentioned on the product page.

To initiate a return or exchange:

1. Contact us within 5 working days of delivery at Support@shigora.com or on WhatsApp (+91 87997 97713)
2. Provide your order number, product name, and reason for return/exchange
3. Share clear photos of the product (especially if reporting a defect or damage)
4. Our team will verify eligibility and confirm the return/exchange within 24–48 hours
5. Once approved, we'll arrange a free pickup from your address
6. After we receive and inspect the returned item, we'll process your exchange or refund

For exchanges, mention the preferred replacement (colour, style, or different product) in your initial message.

We offer free reverse pickup for returns and exchanges across most pin codes in India. When you initiate a return, we'll check pickup availability for your address. In rare cases where pickup is not available (very remote locations), we'll request you to ship the product back to us using any reliable courier. Once we receive the return, we'll reimburse your shipping cost via UPI or bank transfer. Please don't ship anything back without first contacting us — returns sent without prior approval may not be accepted.

The return process typically takes 7–12 business days from the date you request the return:

• Pickup arrangement: 1–2 business days
• Transit time to our warehouse: 3–5 business days
• Quality check and processing: 2–3 business days
• Refund initiation: 1–2 business days (plus bank processing time)

For exchanges, the replacement is shipped as soon as the return is approved, so you may receive it before the refund is processed (if applicable).

Once the returned item is received at our warehouse and passes quality check, we'll initiate the refund within 2–3 business days. The time it takes to reflect in your account depends on the payment method:

• UPI/Wallets: 1–3 business days
• Credit/Debit Cards: 5–7 business days
• Net Banking: 3–5 business days
• COD orders: Refund via UPI or bank transfer (we'll collect your UPI ID or account details)

You'll receive an email confirmation once the refund is initiated. If you don't see the refund after the expected timeframe, contact your bank first, then reach out to us if needed.

Yes, you can exchange your product for a different colour, style, or even a different product of equal or higher value. If the replacement product costs more, you'll need to pay the difference. If it costs less, we'll refund the difference along with the exchange. Mention your preferred replacement when initiating the exchange. If the desired variant is out of stock, we can either:

• Notify you when it's back in stock and hold the exchange
• Suggest similar alternatives
• Convert the exchange to a return and process a refund instead

We sincerely apologize if you receive a defective or damaged product. In such cases:

• Contact us within 5 working days of delivery at Support@shigora.com or on WhatsApp
• Share clear photos/videos showing the defect or damage
• Include your order number and a brief description of the issue

We'll arrange a free replacement at the earliest. If the same product is unavailable, we'll offer a similar alternative or a full refund including shipping charges. Defective returns are given priority and processed faster than regular returns.

Yes, as long as the product is unused, in original condition with tags and packaging intact, and you request the return within 5 working days of delivery, you can return it even if you simply changed your mind or didn't like the colour/size. We understand that bags are personal choices, and what looks good online may not match expectations in person. As long as the product is in resalable condition, we'll accept the return and process your refund.

Most Shigora products are eligible for returns and exchanges. However, certain items may be marked as "Final Sale" or "Non-Returnable" on the product page. This typically includes:

• Products sold during special clearance or liquidation sales
• Customized or personalized bags (if we offer such services in the future)
• Products that have been used, washed, or altered
• Items returned without original tags, packaging, or with signs of wear

Always check the product page for any specific return restrictions before purchasing.

No, return shipping is completely free for all eligible returns and exchanges within India. We arrange free reverse pickup from your address for most pin codes. In rare cases where pickup is not available, we'll ask you to ship the product back and will reimburse your shipping cost once we receive the return. You never need to pay out of pocket for a legitimate return.

We allow one exchange per order under normal circumstances. If the replacement product also doesn't meet your expectations and is in unused condition with tags intact, you can request a second exchange or opt for a refund instead. We evaluate each case individually — our goal is to ensure you're satisfied with your purchase while preventing misuse of the return policy.

If your preferred exchange product is out of stock, we'll give you three options:

• Wait for restock: We can hold your return and ship the replacement once it's back in stock (usually within 2–4 weeks)
• Choose an alternative: We'll suggest similar products in the same price range
• Refund: Convert the exchange to a return and process a full refund

You can also request a notification when the product is back in stock by contacting us. We'll add you to the restock alert list for that specific variant.

To ensure your return is processed smoothly:

• Use the original box, dust bag, and packaging if available
• If original packaging is damaged, use any sturdy box with adequate padding (bubble wrap, newspaper, etc.)
• Ensure the product doesn't move inside the box during transit
• Include a note with your order number and return reason inside the package
• Seal the box securely with tape

Our pickup agent may provide a shipping label — simply hand over the packed box. If you're shipping it yourself, keep the courier receipt and tracking number safe until the return is processed.

Yes, all eligible returns are refunded to the original payment method used at the time of purchase. We do not force store credit unless you specifically request it (some customers prefer store credit for faster processing). For COD orders, we'll collect your UPI ID or bank account details to process the refund via bank transfer.

We understand that sometimes circumstances prevent you from initiating a return within 5 working days. If you have a genuine reason (medical emergency, travel, etc.), contact us at Support@shigora.com explaining your situation. We evaluate late return requests on a case-by-case basis and may make exceptions for loyal customers or under special circumstances. However, this is at our sole discretion and not guaranteed, so we encourage you to initiate returns as early as possible.

Shigora offers bags in a variety of materials to suit different styles and needs:

• Genuine Leather: Premium quality leather that develops a beautiful patina over time
• PU Leather (Faux Leather): High-quality synthetic leather that's cruelty-free and easy to maintain
• Canvas: Durable cotton or cotton-blend fabric, often with leather accents
• Nylon: Lightweight, water-resistant material ideal for travel and everyday use
• Jute: Eco-friendly natural fiber with a rustic, bohemian look
• Velvet/Satin: Elegant materials for evening and party bags

Each product page clearly mentions the material composition. If you have specific material preferences or allergies, check the product description before purchasing.

Care instructions vary by material:

Leather Bags:

• Wipe with a soft, dry cloth after each use
• Use a leather conditioner every 2–3 months to keep it supple
• Avoid exposure to water, perfumes, and direct sunlight
• Store in the provided dust bag when not in use
• For stains, use a leather cleaner specifically designed for your bag's leather type

PU Leather Bags:

• Wipe with a damp cloth and mild soap solution
• Dry immediately with a soft cloth
• Avoid harsh chemicals or alcohol-based cleaners
• Store in a cool, dry place

Canvas Bags:

• Spot clean with a damp cloth and mild detergent
• For deep cleaning, hand wash gently and air dry
• Do not machine wash or tumble dry
• Iron on low heat if needed (avoid printed areas)

Nylon Bags:

• Wipe with a damp cloth or rinse under running water
• Use mild soap for stubborn stains
• Air dry completely before storing
• Most nylon bags are water-resistant but not fully waterproof

For specific care instructions, check the product page or the care card included with your bag.

We make every effort to represent colours as accurately as possible in our product photography. However, actual colours may vary slightly due to:

• Screen settings and calibration of your device (phone, laptop, monitor)
• Lighting conditions during photography
• Browser or app colour rendering
• Batch variations in material dye lots

Product descriptions include detailed colour names and material information to help you make an informed choice. If you're unsure about a colour, you can request additional photos via WhatsApp before purchasing.

Yes, all Shigora products come with a warranty against manufacturing defects. The warranty covers:

• Stitching defects (loose threads, seam separation)
• Hardware issues (broken zippers, clasps, buckles)
• Material defects (peeling, cracking, colour bleeding)
• Structural issues (handle detachment, strap breakage)

Warranty period varies by product and will be mentioned on the product page (typically 3–6 months from date of purchase). The warranty does not cover:

• Normal wear and tear
• Damage due to misuse, accidents, or improper care
• Alterations or repairs done by unauthorized persons
• Cosmetic changes that don't affect functionality

To claim warranty, contact us with photos of the defect and your order number. We'll assess the issue and arrange repair, replacement, or refund as applicable.

Product dimensions (length × height × width/depth) are mentioned on every product page under the "Specifications" or "Details" section. We provide measurements in both centimeters and inches for your convenience. Dimensions are measured when the bag is empty and laid flat. Please note:

• Actual capacity may vary based on how you pack the bag
• Expandable compartments may increase depth when in use
• Handles and straps are not included in the height measurement

If you need help visualizing the size, imagine common objects for comparison (e.g., "fits a 13-inch laptop", "can hold A4 files", etc.). You can also contact us on WhatsApp with your requirements — we'll suggest the right size based on your needs.

Many of our bags, especially laptop bags, totes, and some satchels, are designed to accommodate laptops and tablets. Each product page specifies the maximum laptop size it can hold (e.g., "fits up to 15.6-inch laptop"). If this information is not mentioned:

• Check the internal dimensions in the product specifications
• Compare with your device's dimensions (length × width × thickness)
• Leave some extra space (1–2 cm) for easy insertion and removal

For dedicated laptop bags, we include padded compartments for extra protection. For regular bags that can fit laptops, we recommend using a separate laptop sleeve for added safety.

Weight capacity depends on the bag's material, construction, and design:

• Totes and Shopping Bags: 5–10 kg (designed for heavier loads)
• Satchels and Messenger Bags: 3–7 kg
• Backpacks: 5–12 kg (varies by size and padding)
• Handbags and Clutches: 2–4 kg (meant for essentials only)

These are general guidelines. Overloading any bag beyond its intended capacity can strain the stitching, handles, or zippers, reducing its lifespan. For heavy items like laptops, books, or files, choose bags specifically designed for that purpose.

Currently, we offer limited customization options such as:

• Monogramming or initials embossing (on select leather products)
• Choice of strap colour or hardware finish (where available)

Full customization (designing your own bag from scratch) is not available on our website yet. However, for corporate gifting, bulk orders, or special occasions, we can explore customization options like logo embossing, custom colours, or branded packaging. Contact us at Support@shigora.com with your requirements, and we'll let you know what's possible.

Most Shigora bags offer some degree of water resistance, but very few are fully waterproof:

• Nylon and Polyester Bags: Water-resistant, can handle light rain and splashes
• Leather and PU Leather: Water-resistant to some extent but should not be soaked
• Canvas and Jute: Not water-resistant — avoid exposure to rain
• Specialty Travel Bags: Some may have waterproof coatings or compartments

If you need a bag for heavy rain or outdoor activities, look for products specifically marked as "waterproof" or use a waterproof cover/sleeve. In case your bag gets wet, blot excess water with a dry cloth and air dry naturally — never use a hair dryer or direct heat.

Proper storage extends the life of your bag:

• Clean the bag before storing (remove dust, dirt, and stains)
• Stuff the bag with acid-free tissue paper or bubble wrap to maintain shape
• Store in the provided dust bag or a breathable cotton bag (avoid plastic covers)
• Keep in a cool, dry place away from direct sunlight and humidity
• Hang bags with long straps on padded hangers, or store upright on a shelf
• Avoid stacking heavy items on top of stored bags
• For leather bags, apply conditioner before long-term storage

Regular maintenance and proper storage can significantly increase your bag's lifespan and keep it looking new for years.

Yes, we offer repair services for Shigora bags, even beyond the warranty period (charges may apply for non-warranty repairs). Common repairs include:

• Zipper replacement or repair
• Stitching and seam repairs
• Handle or strap reattachment
• Hardware replacement (buckles, clasps, rings)
• Lining repair or replacement

Contact us at Support@shigora.com with photos of the damage and a description of the issue. We'll assess whether the repair is feasible, provide a cost estimate (if applicable), and arrange pickup. Turnaround time for repairs is typically 7–15 business days depending on the complexity and parts availability.

Shigora currently operates as an online-only brand to offer competitive pricing and a wide selection. We do not have physical retail stores or experience centers at this time. However, we're planning to launch pop-up stores and tie-ups with select multi-brand outlets in major cities soon. Follow us on social media for updates on physical presence. In the meantime, you can:

• Refer to detailed product photos and videos on our website
• Read customer reviews for real-world feedback
• Contact us on WhatsApp for additional photos or videos
• Take advantage of our easy return policy if the product doesn't meet expectations

Stock availability is shown on each product page. If a product is in stock, you'll see available colours and sizes with an "Add to Cart" button. If a variant is out of stock, it will be marked as "Sold Out" or greyed out. For products that are temporarily unavailable, you can:

• Click "Notify Me When Available" and enter your email
• Contact us on WhatsApp — we can check real-time inventory across warehouses
• Follow us on social media for restock announcements

If you need a product urgently, contact us before ordering — we can confirm stock and estimated dispatch time.

We regularly restock popular products based on demand. However, some limited-edition or seasonal designs may not be restocked once sold out. If a product you like is out of stock:

• Use the "Notify Me" feature on the product page to get an email when it's back
• Contact us — we can give you an estimated restock timeline
• Check similar products in the same category

Restock timelines vary — fast-moving items may be back in 2–4 weeks, while others may take 6–8 weeks or longer. For urgent needs, we can suggest comparable alternatives.

Yes, Shigora is committed to ethical and responsible manufacturing:

• All our leather is sourced from certified tanneries that follow environmental and labour standards
• We offer a wide range of vegan and cruelty-free bags made from PU leather, canvas, and other synthetic materials
• Our manufacturing partners adhere to fair labour practices and safe working conditions
• We do not test any products on animals

If you're looking for 100% vegan options, filter our collection by "Vegan" or check product descriptions for material details. We're continuously working to improve our sustainability practices and reduce environmental impact.

Yes, Shigora specializes in corporate gifting for festivals, employee rewards, client gifts, and special occasions. We offer:

• Curated gift sets tailored to your budget and theme
• Custom branding options (logo embossing, custom tags, branded packaging)
• Bulk discounts on large orders
• Personalized gift messages and cards
• Direct shipping to multiple addresses (employee homes, client offices, etc.)
• Dedicated account manager for seamless coordination

Contact us at Support@shigora.com with your requirements (quantity, budget per piece, occasion, branding needs, delivery timeline), and we'll send you a customized proposal within 24–48 hours.

For bulk orders with customization (logo embossing, custom packaging, etc.), the minimum order quantity is typically 25–50 pieces per design, depending on the customization type. For non-customized bulk purchases (same product, multiple units), we can accommodate orders as small as 10 pieces. There's no upper limit — we've handled orders of 500+ pieces for large corporations. Contact us to discuss your specific needs, and we'll work out the best solution for you.

We offer various customization options for corporate gifting:

• Logo Embossing/Debossing: Your company logo embossed on leather or PU patches
• Custom Tags: Branded hang tags with your logo and message
• Custom Packaging: Gift boxes, dust bags, or wrapping with your branding
• Colour Customization: Select from available colours or explore custom colour options for very large orders
• Personalized Messages: Individual gift cards with employee/client names

Customization lead time is typically 2–4 weeks depending on complexity and order size. We'll provide digital mockups for your approval before production begins.

Yes, we offer attractive bulk discounts based on order quantity and customization level:

• 10–24 pieces: 5–10% discount
• 25–49 pieces: 10–15% discount
• 50–99 pieces: 15–20% discount
• 100+ pieces: 20–30% discount (negotiable for very large orders)

These are indicative ranges — actual discounts depend on product selection, customization costs, and delivery requirements. Contact us with your order details, and we'll provide a detailed quote with the best possible pricing.

Yes, for corporate gifting, we can ship individual packages to multiple addresses under a single order. This is ideal for sending gifts to employees working from home, clients across different cities, or event attendees. You'll need to provide:

• A spreadsheet with recipient names, addresses, phone numbers, and email addresses
• Any specific gift messages or instructions per recipient

We'll coordinate the packing, labeling, and shipping to ensure each recipient gets their gift on time. Tracking information for all shipments will be shared with you in a consolidated report.

Lead time depends on order size and customization:

• Non-customized bulk orders (10–50 pieces): 5–10 business days
• Non-customized bulk orders (50+ pieces): 10–15 business days
• Customized orders (logo embossing, tags, packaging): 15–30 business days
• Large customized orders (100+ pieces with complex branding): 30–45 business days

These timelines are from the date of order confirmation and advance payment. For urgent requirements, contact us — we may be able to expedite production and shipping for an additional charge.

For corporate and bulk orders, we offer flexible payment terms:

• Standard: 50% advance, 50% before dispatch
• For established clients: 30% advance, 70% within 15 days of invoice (subject to credit approval)
• Government/PSU orders: As per your payment terms and processes

We accept payment via bank transfer (NEFT/RTGS/IMPS), cheque, or online payment gateway. GST invoice will be provided for all corporate orders. For recurring orders or long-term partnerships, we can discuss customized payment terms.

Yes, all corporate and bulk orders come with a proper GST invoice. When placing the order, provide your company's GST number, registered address, and billing details. The invoice will include:

• Your company name and GST number
• Itemized list of products with HSN codes
• Breakup of product cost, customization charges, shipping, and GST
• Shigora's GST number and business details

The invoice will be sent via email along with the shipping confirmation. Physical copies can be included in the shipment if required.

Yes, we encourage clients to evaluate samples before committing to a bulk order. You can:

• Purchase 1–2 pieces at regular price to evaluate quality
• Request pre-production samples for customized orders (sample charges apply, adjustable against final order)
• Visit our warehouse (by appointment) to see products in person (available in select cities)

Sample lead time is 3–5 business days for standard products, and 7–10 days for customized samples. Once you approve the sample, we'll proceed with bulk production.

We've successfully executed corporate gifting programs for various industries and occasions:

• Festivals: Diwali, Christmas, Eid, New Year gifts for employees and clients
• Employee Milestones: Work anniversaries, promotions, retirement gifts
• Corporate Events: Conferences, seminars, product launches, AGMs
• Client Appreciation: Thank-you gifts, partnership commemorations
• Industries: IT/Software, BFSI, Healthcare, Real Estate, Retail, Manufacturing, Startups, and more

We understand different industries have different gifting cultures and budgets. Our team will help you select the right products that align with your brand image and recipient preferences.

No, you can shop as a guest without creating an account. However, creating a free account offers several benefits:

• Faster checkout with saved addresses and payment methods
• Easy order tracking and order history access
• Wishlist feature to save products for later
• Early access to sales and new arrivals
• Exclusive member-only offers and discounts

You can create an account during checkout or anytime later using the same email address used for guest orders — your past orders will be linked to your account automatically.

Creating an account is simple:

1. Click on "Account" or "Sign In" at the top of our website
2. Click "Create Account" or "Register"
3. Enter your name, email address, and create a password
4. Optionally add your phone number and default addresses
5. Click "Create Account"

You'll receive a verification email — click the link to activate your account. Alternatively, you can sign up using your Google or Facebook account for quicker registration.

To reset your password:

1. Go to the "Sign In" page
2. Click "Forgot Password?"
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and create a new password

The reset link is valid for 24 hours. If you don't receive the email, check your spam folder or contact us at Support@shigora.com for assistance.

To update your account information:

1. Sign in to your account
2. Go to "Account Settings" or "Profile"
3. Edit your name, email, phone number, or addresses as needed
4. Click "Save Changes"

Note: Changing your email address may require verification via a confirmation email. For security reasons, some changes may require password re-entry. If you face any issues, contact us and we'll help update your details.

If you wish to delete your account, contact us at Support@shigora.com with the email address associated with your account. Before deletion, please note:

• All order history will be permanently deleted
• Active orders must be completed before account deletion
• Any unused store credit or loyalty points will be forfeited
• You can create a new account later with the same email if needed

Account deletion is irreversible. We'll process your request within 5–7 business days and send a confirmation email once completed.

Shigora takes your privacy and data security very seriously. We implement multiple layers of protection:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Secure Storage: Personal data is stored on secure servers with restricted access
• Payment Security: We use PCI-DSS compliant payment gateways — your card details are never stored on our servers
• Limited Access: Only authorized personnel have access to customer data, and only for legitimate business purposes
• No Sale of Data: We do not sell, rent, or share your personal information with third parties for marketing purposes

For complete details, please read our Privacy Policy page.

We share your information with third parties only when necessary to provide our services:

• Courier Partners: Name, address, and phone number for delivery
• Payment Gateways: Transaction details for payment processing
• Email/SMS Services: Email address and phone number for order updates and marketing (only if you've opted in)
• Analytics Providers: Aggregated, anonymized data for website improvement

All third-party partners are bound by confidentiality agreements and data protection obligations. We do not share your data with advertisers, data brokers, or unrelated third parties.

You can unsubscribe from marketing emails at any time:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Sign in to your account and update your email preferences in "Account Settings"
• Contact us at Support@shigora.com with your unsubscribe request

Please note: Unsubscribing from marketing emails will not stop transactional emails (order confirmations, shipping updates, etc.), as these are essential for your orders.

Yes, under data protection regulations, you have the right to access your personal data. To request a copy:

• Email us at Support@shigora.com with the subject "Data Access Request"
• Include your full name, email address, and phone number associated with your account
• We'll verify your identity and send you a copy of your data within 30 days

The data copy will include your profile information, order history, communication history, and any other personal data we hold about you.

If you notice any suspicious activity on your account (unauthorized orders, password changes you didn't make, etc.) or suspect a security breach:

1. Immediately change your password
2. Contact us at Support@shigora.com with details of the issue
3. If financial fraud is involved, also contact your bank/payment provider
4. We'll investigate and take necessary actions (account freeze, order cancellation, etc.)

We take all security reports seriously and will work with you to resolve the issue quickly.

You can reach our customer support team through multiple channels:

• Email: Support@shigora.com (response within 24–48 hours)
• WhatsApp: +91 87997 97713 (Mon–Sat, 10 AM–7 PM IST)
• Contact Form: Use the Contact Us page on our website
• Social Media: Message us on Instagram or Facebook (for general queries)

For fastest response, use WhatsApp for urgent order-related issues. For detailed queries or documentation, email is preferred.

Our customer support team is available:

• Monday to Saturday: 10:00 AM to 7:00 PM IST
• Sunday: Closed (we'll respond to emails received on Sunday on Monday)
• Public Holidays: Limited support; responses may be delayed

Outside support hours, you can still send emails or WhatsApp messages — we'll respond when we're back online. For urgent issues, mention "URGENT" in the subject line.

Shigora operates primarily as an online brand. Our warehouse and office are located in Pimpri, Maharashtra, but they are not open for public visits. All customer interactions happen through our website, email, WhatsApp, and social media. We're exploring pop-up stores and experience centers in major cities in the future — follow us on social media for updates.

Yes, we welcome reseller and distribution partnerships. If you're interested in selling Shigora products through your retail store, online platform, or distribution network, contact us at Support@shigora.com with:

• Your business name and type (retail, e-commerce, distribution)
• Your location and target market
• Estimated monthly order volume
• Any specific product categories you're interested in

We'll share our reseller program details, pricing, and terms. We offer attractive margins for partners who can help us reach more customers.

Yes, Shigora offers digital gift cards that can be purchased and sent instantly via email. Gift cards are available in various denominations and can be used for any product on our website. To purchase:

• Visit our Gift Cards page
• Select the denomination and quantity
• Enter recipient's email and a personal message (optional)
• Complete payment — the gift card code will be sent to the recipient immediately

Gift cards are valid for 12 months from the date of purchase and can be combined with other payment methods if the order value exceeds the gift card amount.

To use a Shigora gift card:

1. Add products to your cart and proceed to checkout
2. In the payment section, find the "Gift Card" or "Discount Code" field
3. Enter the gift card code (case-sensitive)
4. Click "Apply" — the gift card balance will be deducted from your order total
5. If the order value exceeds the gift card balance, pay the remaining amount using another payment method
6. If the gift card balance is more than the order value, the remaining balance stays on the gift card for future use

You can check your gift card balance by contacting us with the gift card code.

We're currently developing a loyalty program to reward our repeat customers. Expected benefits include:

• Points on every purchase (redeemable for discounts)
• Birthday rewards and special occasion bonuses
• Early access to sales and new collections
• Exclusive member-only products and offers
• Free shipping on all orders for premium members

Stay tuned for the official launch — we'll announce it via email and social media. In the meantime, create an account to ensure you're enrolled when we launch.

To stay updated on Shigora's latest collections, offers, and announcements:

• Newsletter: Subscribe on our homepage to receive weekly emails
• Social Media: Follow us on Instagram, Facebook, and Pinterest
• WhatsApp Broadcast: Opt-in during checkout or contact us to be added
• SMS Alerts: Provide your phone number during account creation

You can unsubscribe from any channel at any time. We respect your inbox and send relevant, valuable content — not spam.

Yes, we actively collaborate with fashion influencers, bloggers, and content creators. If you're interested in partnering with Shigora:

• Email us at Support@shigora.com with your social media handles and audience demographics
• Include your typical engagement rates and content style
• Mention any previous brand collaborations

We offer product gifting, affiliate commissions, paid collaborations, and long-term ambassador programs based on mutual fit. We look for authentic creators who align with our brand values.

Absolutely! We love hearing from our customers about what products they'd like to see. To suggest a product or design:

• Email us at Support@shigora.com with your idea
• Include details like style, material, colour, size, and approximate price point
• If possible, share reference images or links to similar products

Our product team reviews all suggestions and considers them for future collections. While we can't guarantee every suggestion will be launched, customer feedback plays a major role in our product development decisions.

Shigora is an Indian brand based in Pimpri, Maharashtra. We design, source, and ship all our products from India. Our team operates remotely with a central warehouse for inventory and fulfillment. We're proud to be a homegrown brand serving customers across India with quality bags and excellent service.

We're always looking for talented individuals to join our growing team. Current openings (if any) are posted on our website's Careers page and on LinkedIn. If you don't see a relevant opening but believe you can add value, send your resume and a brief note about why you want to work with Shigora to Support@shigora.com with the subject "Job Application — [Your Name]". We'll keep your profile on file and reach out when a suitable position opens up.

Since we currently ship only within India, all our customers are domestic. If you're an NRI using a parcel forwarding service, returns would need to be sent to the Indian address of the forwarding service, not directly to us from overseas. Contact us before initiating any international return — we'll guide you on the best approach.

We strive to resolve all issues promptly, but if you're not satisfied with the initial response:

1. Email us at Support@shigora.com with "ESCALATION" in the subject line
2. Include your order number, previous communication, and a clear description of the issue
3. Mention what resolution you're expecting

Your complaint will be reviewed by our senior support team within 24 hours. We're committed to making things right and value your feedback, even when it's critical.